Privacy Policy
Sentry Living Solutions
Last updated: April 2026
1. Company Information
Sentry Living Solutions
3100 Oak Road, Suite 100
Walnut Creek, CA 94597
Phone: 510-422-3959
Email: help@sentrylivingsolutions.org
2. Information We Collect
A. Personal Information
• Full name
• Phone number
• Email address
• Home or residential address
• Information about the individual seeking services
• Caregiver and family member information
• Insurance and funding source information (Regional Center, Medi-Cal, etc.)
• Service authorization documentation
• Payment information
• Contract and signature data
B. Technical Information
• IP address
• Browser type
• Device information
• Pages visited
• Time spent on website
• Referring websites
C. Communications
• Text messages
• Email correspondence
• Phone call recordings where legally permitted
• Form submissions
• Appointment scheduling information
3. How We Collect Information
We collect information when you:
• Fill out website forms
• Request a consultation or service assessment
• Call or text our company
• Submit intake or authorization documentation
• Sign service agreements digitally
• Engage with us on social media
• Visit our website
We may also collect limited information automatically through cookies and tracking technologies.
4. How We Use Your Information
We use collected information to:
• Provide Independent Living Services (ILS), Supported Living Services (SLS), Applied Behavior Analysis (ABA), In-Home Respite, Supported Employment, Personal Attendant, Coordinated Family Support (CFS), and Self-Determination Program (SDP) services
• Communicate about your service plan and appointments
• Coordinate with Regional Centers, funding agencies, and authorized providers
• Process payments and service authorizations
• Improve customer service and website functionality
• Send service updates and follow-up communications
• Comply with legal and regulatory obligations
We do not sell your personal information.
5. SMS Communications
When you opt in to receive SMS messages from Sentry Living Solutions by submitting
any of our forms, you agree to receive text messages from us. Message types include:
appointment reminders, intake process updates, program information, and marketing
communications for users who have explicitly opted in.
Message and data rates may apply. Message frequency varies. You may opt out at any
time by replying STOP to any message. For assistance, reply HELP.
By opting into our SMS services, you represent that you are at least 18 years of age.
We do not share your phone number with third parties for their marketing purposes.
6. SMS Data Sharing Policy
No mobile information will be shared with third parties/affiliates for marketing/
promotional purposes. Information sharing to subcontractors in support services,
such as customer service, is permitted. All other use case categories exclude text
messaging originator opt-in data and consent; this information will not be shared
with any third parties.
Mobile information collected through our website forms, SMS opt-ins, service requests, or other communication channels will be used solely for purposes related to providing our services, including:
• Responding to service inquiries
• Sending appointment confirmations and reminders
• Providing program updates and notifications
• Delivering customer service communications
7. Sharing of Information
We may share your information only with:
• Regional Centers and authorized funding agencies
• Healthcare providers and authorized service partners
• Subcontractors and staff providing services on your behalf
• Payment processors
• Legal or regulatory authorities when required
• Technology service providers supporting our website and operations
All third parties are expected to maintain confidentiality and data security standards.
We do not sell, rent, or trade personal data.
8. Cookies and Tracking Technologies
Our website may use cookies to improve user experience, track website performance, and analyze traffic trends. You may disable cookies through your browser settings, though some features of the website may not function properly.
9. Data Security
We implement reasonable administrative, technical, and physical safeguards, including SSL encryption for form submissions, to protect your personal information from unauthorized access, disclosure, or misuse. No method of electronic transmission or storage is completely secure. We take commercially reasonable steps to protect your data.
10. Data Retention
We retain information:
• As long as necessary to deliver and document services
• To comply with state and federal regulatory obligations
• For service authorization and compliance records
• For tax and accounting requirements
• For dispute resolution
Once no longer required, data is securely deleted or archived.
11. Your Rights
Depending on your state of residence, you may have the right to request access to your personal data, request correction of inaccurate information, request deletion of certain data, and opt out of marketing communications.
California residents have the right to request access to, deletion of, or information about how their personal data is used, in accordance with the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA).
To exercise your rights, contact us at help@sentrylivingsolutions.org.
12. Children's Privacy
This website and our SMS messaging program are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will delete it immediately.
Clients under 18 years of age are served through authorized guardians or caregivers in accordance with applicable law.
13. Third Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices of third party sites. We encourage you to review the privacy policies of any external site before submitting information.
14. Funding and Authorization Documentation
When coordinating services through Regional Centers or other funding agencies, we may collect authorization and funding details and share documentation with approved agencies and providers. We maintain confidentiality of all service-related information. All funding and authorization decisions remain the responsibility of the designated agency.
15. Payment Information
Payment processing may be handled through third party secure processors. We do not store full financial account information on our servers unless explicitly required and securely encrypted.
16. Changes to This Policy
We reserve the right to modify this Privacy Policy at any time. Updates will be posted on this page with a revised effective date. Your continued use of our services after updates are posted constitutes your acceptance of the revised policy.
17. Contact Information
For questions about this Privacy Policy or your data:
Sentry Living Solutions
Phone: 510-422-3959
Email: help@sentrylivingsolutions.org
Address: 3100 Oak Road, Suite 100, Walnut Creek, CA 94597